Assistance with Login IssuesIf for some reason you're unable to log in, please attempt the following:1) Utilize our alternate login page: https://www.binance.com/hw_login.html2) Clear your browser cache and cookies. If issues persist, temporarily disable any browser extensions you may have installed, especially script or ad blockers, or attempt logging in with another browser.3) Update your DNS servers to Google's (Primary: 22.214.171.124, Secondary: 126.96.36.199). As a last resort, you should attempt to log in with another device. If you are still unable, it may be an issue with your network. If you are connected to a home or Wi-Fi network, attempt using mobile data (or vice-versa).If none of the above steps were successful, please open a support ticket and/or private message your Binance e-mail to customer service. Our IT department will look into it as soon as possible.
CS Tim (Binance)Jan 23, 18:54 CSTHello，Thank you for your reply.After checking, it appears your recent unlock application is currently under review so please wait patiently for the results of this. If approved with your drivers licence, you will be asked to perform facial verification. If you cannot pass the facial verification on PC web end, you could also try again by scanning the QR code on Binance mobile APP in the latest version.1. Click "Mobile Authentication" to trigger the QR code.2. Open your mobile APP and find “Account” → “Support” → “Scan”.3. Scan the QR code to go through the facial verification.Tips:- Please note that by using mobile apps for facial verification, login is not required.- You can verify 5 times within 24 hours. For the sake of account security, the facial verification link is available for 7 days